This notice covers browsing, saved pieces, accounts, enquiries and orders.
Information you provide
When you order, we collect the information needed to process and deliver your purchase, including your name, contact details, billing and delivery address, and order details. If you create an account, we also process your account details. When you contact us, we receive the information you include in your message. Please do not send passwords, payment PINs or information unrelated to your enquiry.
If you choose to subscribe to marketing emails, we use the contact information you provide for that subscription. A marketing subscription is separate from the information needed to handle an order.
Browsing, cart and wishlist information
The website uses cookies and similar browser storage to support features such as your cart, account session and saved wishlist. Technical information associated with website requests may also be processed to operate, troubleshoot and protect the site.
You can manage cookies through your browser. Blocking some storage may prevent shopping, sign-in or saved-item features from working as expected.
Analytics and consent
When you accept analytics cookies, we use Google Analytics 4 to understand how the collection is browsed and to improve the experience. Google Analytics 4 uses cookies and similar identifiers to measure page views, interactions and approximate location. Analytics storage is off until you accept. If you reject analytics, no analytics measurement runs. We do not use analytics to identify you personally.
You can change or withdraw your choice at any time using the Cookie settings control in the homepage footer, or by clearing this site's cookies in your browser and reloading the page. Blocking analytics does not prevent you from shopping.
Why we use information
We use relevant information to process purchases, communicate about orders, arrange delivery, provide account and wishlist functions, respond to enquiries, protect the website and maintain necessary business records. Marketing preferences are used to manage the messages you choose to receive. The basis for processing depends on the activity, including fulfilling your purchase, complying with applicable obligations, consent where required, and legitimate operational or security interests where permitted.
Payments
The checkout offers M-PESA and supported card payments through Paystack. We use order and relevant payment information to handle and confirm purchases. Complete payment through the secure Paystack checkout; never send your M-PESA PIN through this website or a contact form. Payment services, including Paystack, may handle information under their own privacy notices.
Service providers and disclosures
Relevant information may be handled by providers supporting website hosting, order administration, email communications and delivery. Information may also be disclosed where required by applicable law. We aim to limit information shared for these purposes to what is needed for the service or obligation.
Marketing choices
You can change your mind about marketing emails. Use the unsubscribe option in a marketing email or contact us. Order-related messages may still be necessary to handle a purchase or respond to your request.
Keeping information
We keep information for the purposes described in this notice, taking account of order administration, customer support, security and applicable record-keeping requirements. Different types of information may need different retention periods. You can contact us with questions about a particular record or request deletion, subject to applicable requirements and exceptions.
Your rights and concerns
Subject to applicable law, you may request access to your personal information, correction, deletion, or object to its processing. Where processing relies on consent, you may withdraw it. We may need to verify your identity before acting on a request. You may also raise a concern with Kenyau2019s Office of the Data Protection Commissioner.
Other websites and updates
Links to other websites lead to services with their own privacy practices. We may update this notice when relevant practices change; the date above identifies the latest published version.